ServiceNow ITAM Optimisation

The business case for implementing IT asset management best practices with ServiceNow ITAM.

Why ServiceNow ITAM Optimisation?

ITAM is more than a tool: Deploying an IT Asset Management (ITAM) tool such as ServiceNow alone does not enable the realisation of the full financial, operational, legal, and compliance benefits that ITAM offers. Effective ITAM requires an ITAM program that incorporates people, processes, and tools.

Greater ROI from ServiceNow: You’ve invested in a robust tool. Optimally configure the ServiceNowITAM module and implement a best-practice ITAM discipline to derive maximum value from your ServiceNow ITAM investment.

Cost and compliance benefits: An effective ITAM program finds savings in what you already have and helps ensure ongoing contractual compliance so there are never any costly fines or true-ups

Why now?

Rising vendor audits: 52%* of organisations have been audited more than twice in the past 18 months. Effectively utilising ServiceNow ITAM can help ensure you’re always audit-ready

Tighten security: Security teams can conduct easier risk and vulnerability assessments using ITAM scripts that provide accurate information about the software deployed, versions and patch levels utilised, and which users are accessing it.
Time is money: ITAM takes time to implement properly but the sooner you start, the less likely you are to be caught off-guard when the renewal bills or audit notices come.

Why Invictus Partners?

Expertise configuring ServiceNow ITAM: Invictus Partners is a ServiceNow partner with intricate knowledge of ServiceNow ITAM and other major ITAM tools.

Decades of combined experience across major IT vendors: With a team of ITAM consultants who have decades of combined experience across all the major IT vendors, Invictus Partners can design and implement an ITAM program that meets each vendor’s unique compliance requirements.
Flexible service models: Invictus Partners helps ServiceNow ITAM customers establish and run a best-practice ITAM discipline either in-house, with staff augmentation, or as a hybrid or fully outsourced managed service.

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ServiceNow IT Asset Management software: The foundation of an effective ITAM program.

Every year organisations deploy ServiceNow’s ITAM module to help optimise costs and reduce risk across their hardware and software asset footprint. Deploying a robust, world-class platform is essential for IT asset optimisation, but the tool alone is only part of the value equation.

Failure to invest in the people and process elements of ITAM can lead to many organisations not extracting the value from their ServiceNow ITAM investment that they expected to get. On the flip side, effective ITAM Programs can deliver ongoing software cost savings of between 10 to 25 percent.

Existing ServiceNow ITAM customers, or organisations considering ServiceNow ITAM, can set themselves up for success by using the module as a foundation for an effective ITAM program that also incorporates people, processes, and governance.











Invictus Partners offers best-practice ITAM program design and delivery spanning the entire lifecycle of an organisation’s IT assets and helps organisations leverage ServiceNow ITAM (possibly alongside other ITAM tools) to manage the financial, contractual, and operational risks of their IT estates.

Invictus Partners works with ServiceNow customers across Australia, New Zealand, Europe, the Middle East, Africa, and North America to set up and optimally configure ServiceNow ITAM as part of a broader ITAM program, to deliver benefits including:

Eliminate compliance and operational risk

Gain visibility across the IT footprints

Control costs and licence repurpose

Savings of between 10-25% of annual spend

Our ServiceNow ITAM Solution breakdown:

The success of an organisation’s ITAM program is dependent on the investment made in both the establishment phase of setting up the ITAM discipline and function, as well as the ongoing management and governance to ensure that ITAM practices are effectively integrated into the organisation’s day-to-day IT operations. Our services span set-up and ongoing ITAM program delivery.

Phase 1

ITAM Program Development

Phase 2

Ongoing ITAM Value Realisation

Phase 1

IT Asset Management Program Development

The establishment of a best-practice ITAM program involves numerous core activities that span people, processes, and tools. Whilst ITAM is an ongoing journey, starting this journey properly will set an organisation up for ongoing success.

The most important element during establishment is configuration of the ServiceNow ITAM module. Getting this right requires a mix of technical experience to implement and integrate the module into the existing environment, and specialist software licensing experts with deep knowledge across a broad range of hardware, software, IaaS, PaaS, and SaaS vendors and platforms.

Each vendor’s products, processes, and agreements have intricacies and nuances that need to be clearly understood to enable the right configuration of part numbers and rules to be set up within ServiceNow ITAM. With most organisations running a complex mix of products and technology from multiple vendors, the resulting matrix of vendor usage data, reporting, and integration requirements can overwhelm an organisation whose primary focus is installing the module. The best approach can often be a collaboration between a specialist ServiceNow implementation partner and an expert enterprise software licence advisory firm like Invictus Partners.

Invictus Partners can support
each of the following
activities to help
organisations set-up an ITAM
program for immediate and
ongoing results:

  • Design and implement ITAM
    processes and workflows
  • Install and configure
    ServiceNow ITAM and other
  • Optimise software usage data
  • Onboard software publisher
    contracts and entitlements
  • Produce initial licence
  • Stakeholder approval of initial licence positions.

Phase 2

Ongoing ITAM/ServiceNow Value Realisation

For organisations with a dedicated ITAM/Software Asset Management team, Invictus Partners can work with the key stakeholders to ensure the necessary levels of skills, rigor, and discipline are in place for an ongoing best-practice ITAM program, including:

  • Definition, documentation, and/or refinement of the organisation’s ITAM policy as a point of reference for ongoing program governance.
  • Definition and documentation of daily, weekly, and monthly operational processes and reporting.
  • Identification of any skills gaps within the organisation’s ITAM team and transfer of the required skills and knowledge.

For organisations that do not have a dedicated ITAM team, or organisations that have a need to augment their own resources, Invictus Partners can take the time and stress out of ongoing optimisation of an organisation’s IT assets with the Invictus Partners ITAM-as-a-Service offering.

Invictus Partners can support each of the following activities to help organisations derive ongoing results from their ITAM Program:
  • Program governance
  • Skills transfer
  • ITAM-as-a-Service

Download our ServiceNow ITAM datasheet

ServiceNow asset management optimisation

Download our ServiceNow ITAM datasheet

ServiceNow asset management optimisation

Invictus Partners ITAM-as-a-Service: Ongoing IT compliance and cost management leveraging ServiceNow ITAM.

Invictus Partners ITAM-as-a-Service leverages an organisation’s ServiceNow ITAM investment to provide ongoing management of its hardware and software footprint. It includes advisory, recommendations, and actions based on observations and data. Provided monthly, it supports organisations to realise compliance, cost optimisation, and contractual opportunities and enables sound and timely data-driven business decisions.

Invictus Partners ITAM-as-a-Service employs Invictus Partners’ proprietary methodologies drawing on expertise, intellectual property, and best practices to address the gaps in an organisation’s structure or priorities necessary to set up, transform and run an end-to-end ITAM capability.

Invictus Partners ITAM-as-a-Service can be delivered through the following engagement options:

Staff Augmentation

Hybrid Managed Service

Full Outsourced Managed Service.

The service is delivered by skilled and highly experienced Invictus Partners resources to enable scalability and enhance ITAM maturity while delivering day-to-day ITAM activities across the ITAM lifecycle.

It may include all or a subset of the following ITAM deliverables, depending on the organisation’s requirements:

ITAM policy & processes:

Daily operation and measurement of ITAM process adherence.

Trustworthy estate representation:

Monthly collection, update, and ratification of all IT assets and software installed.

Management of entitlement & use rights:

Monthly collection and update of licence entitlements and use rights.

FinOps & cloud licence management:

Monthly metering and optimisationof software and cloud service usage.

Licence optimisation & governance:

Monthly maintenance and optimisation of licence positions, usage, and governance reporting, analysis of usage trends, and opportunities for licence optimisation.

Integrated ITAM lifecycle delivery:

Daily management of software request, approval, procurement, renewal, harvest, disposal, and optimisation activities.

The Invictus Partners difference: Specialists in ServiceNow IT Asset Management tool set-up and optimisation.

As a specialist enterprise software advisory firm, Invictus Partners has unrivaled expertise in implementing and configuring the ServiceNow ITAM module, as well as experience across all the major SAM tools. This provides significant value to organisations who wish to migrate these tools over to ServiceNow ITAM, or who have a need to integrate these tools back into ServiceNow to meet vendor compliance needs.

Invictus Partners is a ServiceNow partner focused on ITAM deployments with specific emphasis on the implementation of ITAM capabilities on the ServiceNow platform and providing an ongoing managed ITAM service, following the initial deployment of ServiceNow ITAM, to help ensure organisations achieve maximum benefit from their ITAM programs and realise the value they promise.

The Invictus Partners team comprises experienced SAM professionals and enterprise software licensing consultants who have many decades of combined experience, including delivering ITAM solutions on the ServiceNow platform.

Talk to a ServiceNow ITAM expert

Doug Gibson

Managing Partner

Doug is a 29+ year international IT veteran, having worked in executive and general manager roles with organisations including SAP, Oracle, and IBM across A/NZ, Asia Pacific, and Africa. Doug’s intimate knowledge of software vendors, licensing and auditing practice has enabled him to successfully assist clients in retail, manufacturing, utilities, the public sector, and financial services to achieve positive outcomes in their audits, along with assisting them during software contract negotiations. Heading up the team and the company, Doug embodies the relevant skills and mindset to grow this company into a worldwide organisation.

Talk to a ServiceNow ITAM expert

Katherine Xu

SAM Delivery Lead

Katherine is a 20+ year veteran of the IT industry, holding numerous SAM and licence compliance roles on both client and vendor side. Katherine is adept at re-aligning existing ITAM business processes with best-practice frameworks based on the SAM/HAM/cloud asset lifecycle. Katherine’s background in software commercials, compliance and management brings significant value and thought leadership to the Invictus Partners team and our clients across managed services engagements, from full SAM-as-a-Service to single-vendor licence managed services for IBM and SAP.

Got questions about Invictus Partners ServiceNow ITAM Optimisation Services?

*Flexera ITAM State of the Market Report